What happens if I don't receive an email I'm expecting?

Frequently Asked Questions (FAQs)

There are a variety of reasons why you might not receive an email. Here are the top three:

  1. Member Ratings: The most common cause of undelivered mail is the sender's email address or domain has been marked by our members as a spammer. Remember if the Member Rating for this sender is greater than 50%, it will be held in your History queue in your Member Console for 30 Days before being deleted. If you'd like to receive the email, you'll need to log-in to your Bulc Club Member Console and click Send/Deliver by the message to have it immediately forwarded to you. You may also want to change the action to Allow Address or Allow Domain to bypass the Member Rating and receive mail from senders with high ratings.
  2. Email Providers: You may also not receive messages if your email provider has blocked messages from Bulc Club. This often happens due to the indiscriminate nature of the Bulc Club Mailman. If the Member Rating is low enough, we'll deliver the mail regardless of what's inside, and Bulc Club Members get a very, very large variety of emails. To fix this issue and ensure delivery, make sure you add relay@bulc.club  to your email's address book and/or safe senders list and re-request the mail to be delivered using the Re-Send option in the History tab's action menu for the missing message. You may also want to check the spam or junk folder in your email client. This commonly happens with providers with very strict filtering systems, like Gmail (which rejects mail with .ZIP attachments) and Outlook.com. Also check to make sure you've formatted your forwarder correctly and that your email account isn't over its storage quota and rejecting all mail.
  3. Lag*: Currently, Bulc Club processes the emails we receive three times an hour. This means that you'll have to wait, at most, 20 minutes before we forward mail to you. It's our goal to increase the infrastructure and allow mail to be processed immediately. However, since Bulc Club is a free service and a labor of love for us, we need members in order for us to justify the increase in overhead. If you love our service and want to show us, your referral is the best appreciation.

*Note: Bulc Club email is processed every twenty minutes. Since the time of writing this Frequently Asked Question, processing time may have increased.

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